Support

UI Breakfast Podcast. Episode 183: Customer Success with Anna Jacobsen

Portrait of Anna Jacobsen

Customer success as a discipline is often overlooked in early-stage companies, but it’s essential to define and fulfill customer needs. Our guest today is Anna Jacobsen, a customer success leader, and Head of Customer Success at YouCanBook.me. You’ll learn why customer success is different from customer support, and how to proactively create such opportunities in your product.
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Episode 161: Managing Product Versions with Max Seelemann

Portrait of Max Seelemann

Today we talk about the “hidden” infrastructure around software products — release announcements, app store assets, help documentation, and much more. Our guest is Max Seelemann, executive director at Ulysses (an award-winning writing app for Mac and iOS). He shares how their product has evolved over the years, how they meticulously approach each release, how to handle localizations, and how to nurture relationships with the press.

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UI Breakfast Podcast. Episode 37: Customer Support Done Right with Alex Yumashev

Portrait of Alex Yumashev

Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You’ll learn why customer support can’t be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis.

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UI Breakfast Podcast. Episode 10: Writing Technical Documents with Thomas Cannon

Thomas Cannon

Writing support documents is no easy feat. How do you explain technical things to non-technical users? How do you balance being concise and going into details? Today we get together with Kai Davis to interview Thomas Cannon who’s deeply passionate about technical documentation and support (while being a developer by trade).

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